New Wave Home Care
Providing Exceptional Care for Over 15 Years
When you choose New Wave Home Care Pasadena, you can rest assured that all of our efforts will be focused precisely where they should be: on providing exceptional care for you or your loved one. As a premier provider of non-medical private in-home care, we hold ourselves to a better standard of care—because we know that is exactly what we would want for our own loved ones.
New Wave Home Care is Locally Owned
If you are looking for locally owned and operated in-home care, look no further. New Wave Home Care is a locally-owned, in-home care agency. We are not a franchise or part of some huge corporation. We’re a locally-owned business in our neighborhood and that makes us unique! Almost all the rest are all either franchises or part of a large corporate setup.
We’re your neighbors and we care about making sure that those in our community receive quality care!
Why Families Choose Us for Home Care
Having serviced the San Gabriel Valley community since 2009, we have earned our reputation for providing compassionate care rooted in knowledge, integrity and trust. Here are just a few of the many reasons families choose us for their home care services:
Personalized Care Plans
Our personalized care plans mean we can be where you need us, when you need us, providing the services you want – whether you need us in the home or in a retirement community. Plus, there are no age or condition requirements for care.
24/7 Availability
Whenever you or your loved one need us, we’ll be available. Our staff is available 24/7, 365 days per year to field emergency calls, handle scheduling requests, and more.
Support for the Family
Our concern and care doesn’t just end with our clients; we know that our clients’ families often need help and support working through complicated insurance paperwork. That’s why we offer start-to-finish claims support for our families.
Ongoing Evaluation
We know that needs change, which is why we perform regular supervisory visits and evaluations. This ensures that our caregivers are meeting our high standards, and that our clients are receiving the right care for their needs.
Our Process
By incorporating constant communication and open dialogue with the entire family into our evaluation and on-going care processes, we create sustainable, personalized care plans that always put the needs our clients first.
Our Philosophy
With a caregiving philosophy rooted in dignity, respect, skill and compassion, we are committed to providing the best level of care to our clients. We know how important it is for our clients to retain their freedom and individuality, and we know what an important part of their lives our services become. That’s why we care for our clients as if they are family—and give them both the professional advice and the personal advice that we would give our own loved ones.
Why Do Families Choose New Wave Home Care Services:
We Train
We train our caregivers to meet the individual needs of each of our clients (as established by each client’s individual care assessment and personalized care plan).
We Follow
We follow stringent oversight protocols. Not only do we regularly monitor the work of our own caregivers, our caregivers are tasked with closely monitoring how clients respond to medical treatment—in order to help you hold hospitals and care facilities responsible for the care of their clients.
We Help
We help our clients navigate insurance paperwork, providing free insurance verification and claims handling. Plus, for those clients who need assistance finding financial resources to pay for care, we can help.
We Work
We work to resolve problems promptly, and in a manner that works to uncover the root cause of the problem and provide a sustainable, long-term solution.
We Bridge
We bridge the gap between client, family and primary health providers. By ensuring that health regimes are followed and keeping lines of communication open between family and health providers, our caregivers help prevent miscommunication and mistakes.
Our Caregivers
Through an intense interview and screening process, we aim to hire only those who can provide the best care for your loved ones. Our best-in-class caregivers aren’t only chosen for their ability to provide skilled, compassionate non-medical in-home care, they’re also chosen for their ability to meet our exceptional professional and interpersonal standards. As part of our caregiver selection process, each candidate must:
Only once candidates have proven themselves through this intense employment process are they invited to care for our clients. Once onboard, our caregivers:
Testimonials
Professional Associations
We are a proud member of the following organizations:
We are also very active in the San Gabriel Valley community. To learn more, visit our Community Section.
Affiliations, Accreditations, and Charitable Organizations
