New Wave Home Care
Providing Exceptional Care for Over 15 Years
When you choose New Wave Home Care Pasadena, you can rest assured that all of our efforts will be focused precisely where they should be: on providing exceptional care for you or your loved one. As a premier provider of non-medical private in-home care, we hold ourselves to a better standard of care—because we know that is exactly what we would want for our own loved ones.
New Wave Home Care is Locally Owned
If you are looking for locally owned and operated in-home care, look no further. New Wave Home Care is a locally-owned, in-home care agency. We are not a franchise or part of some huge corporation. We’re a locally-owned business in our neighborhood and that makes us unique! Almost all the rest are all either franchises or part of a large corporate setup.
We’re your neighbors and we care about making sure that those in our community receive quality care!
Why Families Choose Us for Home Care
Having serviced the San Gabriel Valley community since 2009, we have earned our reputation for providing compassionate care rooted in knowledge, integrity and trust. Here are just a few of the many reasons families choose us for their home care services:
Personalized Care Plans
Our personalized care plans mean we can be where you need us, when you need us, providing the services you want – whether you need us in the home or in a retirement community. Plus, there are no age or condition requirements for care.
24/7 Availability
Whenever you or your loved one need us, we’ll be available. Our staff is available 24/7, 365 days per year to field emergency calls, handle scheduling requests, and more.
Support for the Family
Our concern and care doesn’t just end with our clients; we know that our clients’ families often need help and support working through complicated insurance paperwork. That’s why we offer start-to-finish claims support for our families.
Ongoing Evaluation
We know that needs change, which is why we perform regular supervisory visits and evaluations. This ensures that our caregivers are meeting our high standards, and that our clients are receiving the right care for their needs.
Our Process
By incorporating constant communication and open dialogue with the entire family into our evaluation and on-going care processes, we create sustainable, personalized care plans that always put the needs our clients first.
Our Philosophy
With a caregiving philosophy rooted in dignity, respect, skill and compassion, we are committed to providing the best level of care to our clients. We know how important it is for our clients to retain their freedom and individuality, and we know what an important part of their lives our services become. That’s why we care for our clients as if they are family—and give them both the professional advice and the personal advice that we would give our own loved ones.
Why Do Families Choose New Wave Home Care Services:
We Train
We train our caregivers to meet the individual needs of each of our clients (as established by each client’s individual care assessment and personalized care plan).
We Follow
We follow stringent oversight protocols. Not only do we regularly monitor the work of our own caregivers, our caregivers are tasked with closely monitoring how clients respond to medical treatment—in order to help you hold hospitals and care facilities responsible for the care of their clients.
We Help
We help our clients navigate insurance paperwork, providing free insurance verification and claims handling. Plus, for those clients who need assistance finding financial resources to pay for care, we can help.
We Work
We work to resolve problems promptly, and in a manner that works to uncover the root cause of the problem and provide a sustainable, long-term solution.
We Bridge
We bridge the gap between client, family and primary health providers. By ensuring that health regimes are followed and keeping lines of communication open between family and health providers, our caregivers help prevent miscommunication and mistakes.
Our Caregivers
Through an intense interview and screening process, we aim to hire only those who can provide the best care for your loved ones. Our best-in-class caregivers aren’t only chosen for their ability to provide skilled, compassionate non-medical in-home care, they’re also chosen for their ability to meet our exceptional professional and interpersonal standards. As part of our caregiver selection process, each candidate must:
Only once candidates have proven themselves through this intense employment process are they invited to care for our clients. Once onboard, our caregivers:
What Our Clients Say
I have been with New Wave for a little over a year now. The company has by far been amazing. Management seems to be on top of everything, and when ever I need something I can always get ahold of someone at the office, even after hours. The clients priority is number one here at New Wave, and they always try and make everyone feel safe and content knowing their loved one is well taken care of. It’s an honor to say that I work for such a heartwarming company.
★★★★★
Very professional company. They are always willing to help and available at anytime. Very friendly people in the office. They make you feel very comfortable and welcomed to their company. I like working for the company by far one of the best.
★★★★★
New Wave provides a fantastic staff support to the caretakers. Worked in many agencies before, and NW so far has been the best!
★★★★★
Good company to work for. They care about their clients and they make sure that they are taken care of.
★★★★
I am really happy working with the New Wave Team: Tracy and Eliot. I am really pleased with them. They provide excellent communication and understanding. They’re GREAT dispatchers!
★★★★★
Love working with New Wave!
★★★★★
Very professional company. They are always willing to help and available at anytime. Very friendly people in the office. They make you feel very comfortable and welcomed to their company. I like working for the company by far one of the best.
★★★★★
Happy to be a part of New Wave Home Care team!
★★★★★
I love my job.
★★★★★
New Wave Home Care is an exciting & challenging company to work for. They are caring & loving to their clients. They provide ease, comfort & stability. We all work together as a team to give the best of our abilities to the company & our clients.
★★★★★
I am very happy to have this job. I have been working with New Wave for 10 years now and I look forward to continue working with you.
★★★★★
Working with New Wave Home Care has been a wonderful experience. I started with the company when Sam first opened and watching the company grow over the years. The Office staff is great, easy to talk with. Being part of the New Wave Home Care team is a pleasure.
★★★★★
Very happy to work with New Wave.
★★★★★
New Wave is very flexible and helpful when it comes to scheduling.
★★★★★
Working with New Wave has been a great experience for me, and I have got to know clients and family who left memories I will never forget. I have been with this company from almost the beginning and as time has passed they have offered growing benefits. I would recommend New Wave for those seeking to work in the elderly community, and have a compassion to do so.
★★★★★
Professional Associations
We are a proud member of the following organizations:
We are also very active in the San Gabriel Valley community. To learn more, visit our Community Section.
