New Wave Home Care

Providing Exceptional Care for Over 12 Years

When you choose New Wave Home Care Pasadena, you can rest assured that all of our efforts will be focused precisely where they should be: on providing exceptional care for you or your loved one. As a premier provider of non-medical private in-home care, we hold ourselves to a better standard of care—because we know that is exactly what we would want for our own loved ones.

New Wave Home Care is Locally Owned

If you are looking for locally owned and operated in-home care, look no further. New Wave Home Care is a locally-owned, in-home care agency. We are not a franchise or part of some huge corporation. We’re a locally-owned business in our neighborhood and that makes us unique! Almost all the rest are all either franchises or part of a large corporate setup.

We’re your neighbors and we care about making sure that those in our community receive quality care!

Why Families Choose Us for Home Care

Having serviced the San Gabriel Valley community since 2009, we have earned our reputation for providing compassionate care rooted in knowledge, integrity and trust. Here are just a few of the many reasons families choose us for their home care services:

Meet Our Team

Sam Gopinathan Founder, CEO
Sam Gopinathan, BE, MBAFounder, CEO
Sam, a former Fortune 500 executive, left his corporate career to pursue his passion for home care. With a background in Mechanical Engineering, he adds a personal touch to his clients’ experiences, contributing to the growth of New Wave Home Care. Sam is also a board member of MAPS Charities.
Royce Gilder Director of Operations
Royce GilderDirector of Operations
Royce Gilder, a seasoned expert in senior living and care with a pioneering vision, enhances the New Wave team, driving business growth and client satisfaction. His dedication to caregiving and philanthropy reflects his hardworking nature and commitment to a greater cause.
Susan Hadfield Registered Nurse
Susan HadfieldRegistered Nurse
Susan Hadfield is a dedicated Registered Nurse from Pasadena, with a rich background in volunteering and a passion for providing compassionate home care.
Angie Pizano Business Development
Angie PizanoBusiness Development Manager
Angie Pizano, with 20+ years in senior home care, is a key member of the New Wave Home Care team and an active community volunteer in LA County.
Becky Happach Business Development Manager
Becky HappachBusiness Development Manager
Becky Happach is an experienced Business Development Manager at New Wave Home Care, specializing in senior care management, and a committed volunteer in community healthcare organizations.
Ashwin Nair - HR Recruiting
Ashwin NairHR Recruiting
Ashwin is dedicated to matching compassionate, highly capable professionals with clients who will benefit immensely from their personal and medical expertise.
Tony Dell HR Recruiting
Tony DellHR Recruiting
Cleah Latayan - Client Care Coordinator
Cleah LatayanCare Coordinator
Stacy Carbajal Staffing Coordinator
Stacy CarbajalStaffing Coordinator
Stacy Carbajal is an experienced Staffing Coordinator in home care, excelling in matching caregivers with client needs and enhancing staffing efficiency.

Full Bio >

Vina Tejero Staffing Coordinator
Vina TejeroStaffing Coordinator
Vina Tejero is an experienced staffing coordinator, adept at pairing clients with suitable caregivers and ensuring high-quality home care.

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Carla Geronca-AscalonStaffing Coordinator
With over a decade of caregiving, staffing, and operations management, Carla is dedicated to ensuring quality care for others.

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Chezca LopezStaffing Coordinator
Chezca is dedicated to delivering exceptional customer service and support to both clients and caregivers while ensuring that every client receives the highest quality care.

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Janet Baghdasarian Accountant
Janet BaghdasarianAccountant

Our Philosophy

With a caregiving philosophy rooted in dignity, respect, skill and compassion, we are committed to providing the best level of care to our clients. We know how important it is for our clients to retain their freedom and individuality, and we know what an important part of their lives our services become. That’s why we care for our clients as if they are family—and give them both the professional advice and the personal advice that we would give our own loved ones.

Why families choose New Wave Home Care care services:

We Train

We train our caregivers to meet the individual needs of each of our clients (as established by each client’s individual care assessment and personalized care plan).

We Train
We Follow

We Follow

We follow stringent oversight protocols. Not only do we regularly monitor the work of our own caregivers, our caregivers are tasked with closely monitoring how clients respond to medical treatment—in order to help you hold hospitals and care facilities responsible for the care of their clients.

We Help

We help our clients navigate insurance paperwork, providing free insurance verification and claims handling. Plus, for those clients who need assistance finding financial resources to pay for care, we can help.

We Help
We Work

We Work

We work to resolve problems promptly, and in a manner that works to uncover the root cause of the problem and provide a sustainable, long-term solution.

We Bridge

We bridge the gap between client, family and primary health providers. By ensuring that health regimes are followed and keeping lines of communication open between family and health providers, our caregivers help prevent miscommunication and mistakes.

We Bridge

We’re available 24 Hours a Day!

Call now to set up a FREE In-Home Assessment:

(888) 385-9898

Our Caregivers

Through an intense interview and screening process, we aim to hire only those who can provide the best care for your loved ones. Our best-in-class caregivers aren’t only chosen for their ability to provide skilled, compassionate non-medical in-home care, they’re also chosen for their ability to meet our exceptional professional and interpersonal standards. As part of our caregiver selection process, each candidate must:

  • Complete a rigorous screening process that includes competency testing, ethics and personality testing, and comprehensive background, reference and employment checks.

  • Prove their education and professional licensing standing.
  • Complete a comprehensive personal interview and full-scale orientation.

Only once candidates have proven themselves through this intense employment process are they invited to care for our clients. Once onboard, our caregivers:

  • Are bonded and covered by Worker’s Compensation Insurance.
  • Complete general and client-specific training. Given by our nurse, client-specific training is directly correlated to a client’s plan of care, ensuring that their caregivers are following the personalized care needs and preferences of each of our clients.
  • Get emergency training. Our caregivers are trained to understand and follow our emergency protocols. In addition, they can call our office 24/7 to reach staff person in the office for emergency assistance.

What Our Clients Say

I have been with New Wave for a little over a year now. The company has by far been amazing. Management seems to be on top of everything, and when ever I need something I can always get ahold of someone at the office, even after hours. The clients priority is number one here at New Wave, and they always try and make everyone feel safe and content knowing their loved one is well taken care of. It’s an honor to say that I work for such a heartwarming company.



Very professional company. They are always willing to help and available at anytime. Very friendly people in the office. They make you feel very comfortable and welcomed to their company. I like working for the company by far one of the best.



New Wave provides a fantastic staff support to the caretakers. Worked in many agencies before, and NW so far has been the best!



Good company to work for. They care about their clients and they make sure that they are taken care of.



I am really happy working with the New Wave Team: Tracy and Eliot. I am really pleased with them. They provide excellent communication and understanding. They’re GREAT dispatchers!



Love working with New Wave!



Very professional company. They are always willing to help and available at anytime. Very friendly people in the office. They make you feel very comfortable and welcomed to their company. I like working for the company by far one of the best.



Happy to be a part of New Wave Home Care team!



I love my job.



New Wave Home Care is an exciting & challenging company to work for. They are caring & loving to their clients. They provide ease, comfort & stability. We all work together as a team to give the best of our abilities to the company & our clients.



I am very happy to have this job. I have been working with New Wave for 10 years now and I look forward to continue working with you.



Working with New Wave Home Care has been a wonderful experience. I started with the company when Sam first opened and watching the company grow over the years. The Office staff is great, easy to talk with. Being part of the New Wave Home Care team is a pleasure.



Very happy to work with New Wave.



New Wave is very flexible and helpful when it comes to scheduling.



Working with New Wave has been a great experience for me, and I have got to know clients and family who left memories I will never forget. I have been with this company from almost the beginning and as time has passed they have offered growing benefits. I would recommend New Wave for those seeking to work in the elderly community, and have a compassion to do so.


Natasha, Caregiver/CNA

Professional Associations

We are a proud member of the following organizations:

  • CAHSAH (California Association for Health Services at Home)
  • HCAOA (Home Care Association of America)
  • PFAC (Professional Fiduciary Association of California)
  • FPA (Financial Planning Association)

  • Pasadena Breakfast Forum

  • Fiduciary Round Table of San Gabriel Valley

We are also very active in the San Gabriel Valley community. To learn more, visit our Community Section.

Affiliations, Accreditations, and Charitable Organizations